Minerals Technologies’ Quality Commitment
MTI’s industry leadership position is founded on our commitment to Quality and Customer Satisfaction. Our goal is to ensure our customers’ financial success by providing products and services that meet the highest levels of consistency and performance. Through a commitment to “Operational Excellence,” we strive to improve our organizational effectiveness and capabilities and, consequently, deliver value to our customers.
We believe our customers are the ultimate judges of our commitment to Quality and Performance. To achieve customer-driven excellence, it is not good enough to simply meet product requirements; we must also understand all product and service features that contribute value to our customers’ processes. We place great importance on listening to our customers. Customer-driven excellence is a strategic concept within MTI that demands constant awareness of changing and emerging customer and market requirements.
Quality Management System – ISO9001
Our Quality Management System is designed to manage the key aspects of Minerals Technologies “Value Creation” processes. Through proper planning, deployment, and monitoring of each process, we are able to adapt quickly and effectively to customers' changing needs. Our Quality Systems are built upon the following principles:
- Customer Focus
- Process Approach
- Continuous Improvement
- Strategic Planning
- Factual approach to decision making
We have built a Quality Management System foundation through the certification of production facilities to the ISO 9001 International Standard. Where required, our systems are also fully compliant with the United States Code of Federal Regulations and Q7A Guidelines for the use of Good Manufacturing Practices (cGMP) in the production of products intended for Pharmaceutical, Food, and Cosmetic applications. Each facility has an effective plan in place to continually improve our business processes and to ensure that customer expectations are fully met.